Privacy Policy

1. Introduction

Delvion ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

We collect information you provide directly to us, including:

• Name and email address (from order forms)
• Messages and inquiries you submit
• Payment information (processed securely by third-party providers)
• Technical data (IP address, browser type, pages visited)
• Cookie data for website functionality and analytics

3. Legal Basis for Processing (GDPR)

We process your personal data based on:

• Your consent (for marketing communications)
• Contract performance (order fulfillment)
• Legal obligations (tax and regulatory compliance)
• Legitimate interests (website security and improvement)

4. How We Use Your Information

We use collected information for:

• Processing and fulfilling orders
• Sending order confirmations and updates
• Responding to inquiries and customer support
• Improving website functionality and user experience
• Analyzing website usage (with your consent)
• Marketing communications (with your consent)
• Complying with legal obligations

5. Data Retention

We retain your personal data for:

• Order data: 7 years (for accounting and tax purposes)
• Contact information: Until you request deletion
• Analytics data: 12 months (aggregated and anonymized)
• Marketing preferences: Until you unsubscribe

6. Data Sharing and Disclosure

We do not sell your personal data. We may share information with:

• Payment processors (for secure transaction processing)
• Email service providers (for communications)
• Legal authorities (when required by law)
• Service providers under data processing agreements

7. Your Rights (GDPR)

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict processing of your data
• Data portability (receive your data in a structured format)
• Withdraw consent at any time
• Lodge a complaint with your local data protection authority

8. Security Measures

We implement industry-standard security measures including:

• HTTPS encryption for all data transmission
• Secure password storage with encryption
• Regular security audits and updates
• Limited access to personal data (staff only when necessary)
• Data processing agreements with all service providers

9. Cookies and Tracking

We use cookies for:

• Strictly necessary cookies (website functionality)
• Analytics cookies (with your consent)
• Marketing cookies (with your consent)

You can manage cookie preferences through our cookie consent banner.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

11. Children's Privacy

Our website is not intended for children under 18. We do not knowingly collect personal data from children. If we become aware of such collection, we will delete the information immediately.

12. International Data Transfers

If you are located outside Sweden, your data may be transferred to and processed in Sweden. By using our website, you consent to such transfers.

13. Policy Changes

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our website with a new "Last updated" date.

14. Contact Information

For privacy-related inquiries, data access requests, or to exercise your rights, please contact: